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Refund & Return Policy
We care about our customer life cycle i.e. from the moment you place an order, delivered it to you & support after delivery. Your satisfaction is way too important for our survival & growth.
You can get a full refund within 7 days from the date of delivery (T&C Given Below).
Terms & Conditions for Refund Process
You are eligible for refunds if:
The item was purchased on our platform.
The item you received was damaged, defective, or substantially different from the item represented on the product detail page.
The product was damaged in transit.
Your order did not arrive due to factors related to the delivery service.
If you cancel the order before being dispatched.
You are not eligible for refunds if:
The item was damaged or tampered by you.
If you simply do not like the product after delivery.
BrandSouq LLC SHJ BR will accept its products for a full refund only if it is returned in its original condition within 7 days from the time of delivery accompanied by the original invoice.
All products must be returned unused, with all related accessories (such as designer tags, instruction booklets etc.) if any, still attached and in the same condition as received, in their original box and packaging.
All products that are returned due to error/mistake such as wrong product/color/size/tampered/damaged etc. from BrandSouq LLC SHJ BR can be returned free of return shipping charge.
Kindly note that - Products that are returned due to ordering the wrong size under FREE DELIVERY eligibility will not be returned free of charge. The customer shall be liable to pay the return shipping amount charged by our shipping provider.
However, exceptions are made to the customers who are not eligible for FREE DELIVERY as they will not be charged for incorrect size returns.
Additionally, please retain all documentation and packaging in order to return your order. All returns must be shipped back in the BrandSouq LLC SHJ BR packaging in which your original order was delivered.
BrandSouq LLC reserves the right to refuse the return of any products that do not meet the above return requirements.
Return & Refund Period:
Products that are returned for refunds meeting above criteria will be processed within 10 to 45 days depends on the issuing bank of the credit card.
Return & Refund Methods:
Refunds for purchases made using debit or credit cards (Visa, MasterCard or American Express) will be issued to the same card that was used to make the purchase.
If you purchased choosing Cash on Delivery as your payment method then, you will be issued either with a Store Credit on BrandSouq that can be used for future purchases as the refund amount or return the cash directly to your bank account within 10 to 45 days business days depends on the issuing bank of the credit card.
For Cash on Delivery bank transfer refunds, you must need to email us your details for transfer with your receipt number & scanned copy of your receipt attached along with the email to firstname.lastname@example.org.
If you purchased using guest checkout you will need to create an account on www.brandsouq.com so that we can issue you the relevant refund.
Purchases made using more than one payment method such as credit card and store credit will be returned in form of Store Credit only.
Please note the original shipping charges and customs fees and taxes, if any, incurred at the time of purchase are non-refundable.
If you need any further assistance regarding returns, refunds & cancellation, please send us an email at email@example.com.